Direct Watch Repairs - Cairn Brand watches only

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Please note that glasses and watch straps are not covered under guarantee.

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Cairn brand watches only:
For Cairn Charles Rennie Mackintosh watch repairs NOT under guarantee, go here
For Cairn Celtic watch repairs NOT under guarantee, go here
If you are a trade customer and require a trade repair, go here
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If you are returning a Cairn brand watch for repair UNDER GUARANTEE, please return it securely wrapped in some bubble wrap (not in the presentation box) with a note indicating the problem you are experiencing.
A note of your telephone number and e-mail address will also be useful in case of queries.
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Any watch being returned for a repair under our 12 month guarantee
must be accompanied by a properly stamped and dated guarantee card
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Any repair sent to us without this will will be charged at the prevailing rate.
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*** If sending from overseas by a carrier eg UPS, FedEx etc, please ensure you tick the box marked "Sender Pays" as we will not accept any packages where duty or shipping charges must be paid.
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Please be sure to obtain a receipt from your post office, as we cannot take any responsibility for the goods before we receive them. 
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All Cairn brand watch repairs should be sent to: Cairn House, Suite 985, 228 Ayr Rd, Newton Mearns, G77 6UY, Scotland, UK.              
(no public access)
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HANA brand masonic watches only:
As above, but please send to:
Stephen Alexander Ltd, P O Box 3805, Glasgow, G46 7QZ, Scotland, UK     (no public access)
 

If you have a query, please send us an e-mail