|
Direct Watch
Repairs - Cairn Brand watches only |
| . |
|
Please note that
glasses and watch straps are not covered under
guarantee. |
| . |
|
Please read this
page *fully* before sending any package to us. |
| |
| Cairn brand watches
only: |
| For Cairn Charles Rennie
Mackintosh watch repairs NOT under guarantee, go
here |
| For Cairn Celtic watch
repairs NOT under guarantee, go
here |
| If you are a trade
customer and require a trade repair, go
here |
| . |
If you are returning a
Cairn brand watch for repair UNDER GUARANTEE, please
return it securely wrapped in some bubble wrap (not in
the presentation box) with a note indicating the
problem you are experiencing.
A note of your telephone
number and e-mail address will also be useful in case of
queries. |
.
Any watch being returned
for a repair under our 12 month guarantee
must be accompanied by a
properly stamped and dated guarantee card.
Any
repair sent to us without this will will be charged at
the prevailing rate.
.
___________________________________________________________________________
*** If sending from overseas
(outwith the United Kingdom)
by a carrier eg UPS, FedEx etc, please ensure you tick the box
marked "Sender Pays" as we will not accept any packages
where duty or shipping charges must be paid.
When filling in the Customs form, you *must* add "Watch FOR
REPAIR" or we will be charged duty on the full value of the
watch which we will have to pass on to you before we can return
your watch.
___________________________________________________________________________
.
Please
be sure to obtain a receipt from your post office,
as we cannot take any responsibility for the goods before we
receive them.
There is no need to schedule a
repair.
The warranty covers all parts, labour and return postage to your
address only.
.
All Cairn brand watch repairs should be sent to:
Cairn House, Suite 985, 228 Ayr Rd, Newton
Mearns, G77 6UY, Scotland, UK.
(no public access) |
| . |
|
| HANA brand masonic watches
only: |
| As above, but please
send to: |
| Stephen Alexander Ltd,
P O Box 3805, Glasgow, G46 7QZ, Scotland, UK
(no public access) |
| |